With its firepower of engineers, chartered accountants, doctors, MBA, lawyers, research analysts, scientific researchers and PhDs, India is well positioned to address the global KPO need. The ready access to a large intellectual pool with domain expertise in specialized areas, coupled with operative English language skills.

The myth that Indian companies can only provide "software coolies" is soon changing to the reality of Indian companies being capable of almost anything, even rocket science! India has a large pool of knowledge workers in various sectors ranging from Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering, Analytics, Design & Animation, Research & Development, Paralegal Content and even Intelligence services.

The KPO advantage

Planning for and managing high-end outsourcing is easier said then done. For, besides the intent of the sourcing company, the outsourced partner must be capable of delivering similar or better quality output at competitive cost. In that sense, a successful outsourcing relationship is as much a function of sourcing company's management skills as it is of outsourced firm's delivery capabilities.

Among the key drivers of high-end outsourcing, cost savings of anywhere between 40 and 60%, is the primary incentive. However, cost alone cannot be the key driver, at least in the case of high-end outsourcing.

In financial research outsourcing what really matters is not a few pounds saved by chasing cost. Rather, it is the capability, rigour, resources, rapid turnaround times and the ability of the outsourced partner to adapt to client's requirements and processes and deliver to specifications.

In many cases, outsourcing institutions typically have 'their way' of working and looking at the market. For the outsourced partner, it then becomes imperative to be agile, resourceful and skillful to learn the client's 'way' without impinging too much on the latter's time.

Keeping the learning curves short, ramping up quickly and delivering quantity without diluting quality are the most important attributes for the outsourced partner. In a way it is tricky, but successful outsourcing companies know how to make maximum of client's time and advice. They basically do their homework well. And well in advance.

Please contact us today to experience India's intellectual potential and join Fortune 500 companies who have outsourced their businesses to India.